FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Australian orders typically arrive within 5-7 business days with standard shipping, or 2-3 business days with express. International orders take 10-20 business days depending on location.

Do you offer free shipping?
Yes! We offer free standard shipping on all Australian orders over $75.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email.

Do you ship internationally?
Yes, we ship worldwide. International shipping rates are calculated at checkout based on your location.

Products

Are BOYDX cases compatible with wireless charging?
Yes! All our cases are designed to be fully compatible with wireless charging and MagSafe accessories.

What phones do you support?
We currently offer cases for iPhone models and AirPods/AirPods Pro. Check individual product pages for specific compatibility.

Will the colors fade over time?
No. We use premium, non-fade materials that maintain their color and finish with regular use.

How protective are BOYDX cases?
Our cases feature military-grade drop protection while maintaining a slim, minimalist profile. They're designed to protect against everyday drops and scratches.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging.

Can I exchange my case for a different color?
Yes! Contact us at support@boydxdesign.com and we'll arrange an exchange for you.

How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return.

Care & Maintenance

How do I clean my BOYDX case?
Simply wipe with a soft, slightly damp cloth. Avoid harsh chemicals or abrasive materials.

Will the matte finish wear off?
Our premium matte coating is designed to be durable and long-lasting with normal use.

Contact

How can I contact customer support?
Email us at support@boydxdesign.com and we'll respond within 24 hours.

Still have questions?
We're here to help! Reach out to us at support@boydxdesign.com